Domain mapping

This feature is available to Corporate account holders and applies to surveys and quizzes.

Domain mapping allows corporate customers to map a subdomain to where we host surveys and quizzes. This way, you can make it appear as though the survey or quiz is hosted on your domain. Here’s an example:

Your domain: http://www.example.com

Map surveys to your domain: http://surveys.example.com

For technical reasons it is not possible to use a secure connection to your mapped domain. It must use “http”, not “https”. If you wish to use https you must host the site on your own server and embed surveys on it.

Step 1 – Adding a CNAME

You’ll need to visit your domain name provider to add the new subdomain as a CNAME record in your DNS settings. An example is shown below:

Create a CNAME to map your subdomain (surveys.example.com) to polldaddy.com. – note the period at the end.

Note that we use surveys as an example subdomain but you can use any subdomain you wish.

Here’s a CNAME guide that covers many hosts.

If you have a WordPress.com blog, here’s how to map a subdomain.

Step 2 – Wait for name propagation

It can take up to four hours for DNS changes to propagate through, so it is best to add the CNAME first and make sure it works before continuing to create and send your survey. You can check your new subdomain by trying to load it in a browser.

You will know the CNAME is live when you see the following Polldaddy error page.
Domain not yet mapped

Step 3 – Adding a domain mapping to your account

Once your CNAME subdomain is working you need to update your account to use this. Go into your My Account page from your dashboard:

At the bottom of this page is a Domain Mapping field. Enter the full subdomain and be sure to click on the blue Save Domain Changes button to save your changes:

From now, all surveys and quizzes created by all your corporate users will use this domain.

Warning!

Visitors to surveys on your original Polldaddy.com URL will be redirected to the new domain mapped URL automatically. If however you change domain mapping or delete the domain mapping, any survey or quiz at the old mapped URL will not redirect to the new one. Since that old URL is presumably under your own control you should point it at your own server and redirect all requests to the new URL.

For example:

  • My surveys are all hosted at example.polldaddy.com so I add surveys.example.com as a domain mapped URL.
  • I use the new domain to share my five surveys.
  • After some time I decide to change my domain mapped URL to feedback.example.com
  • Any links to the surveys on the old example.polldaddy.com URL now redirect to feedback.example.com
  • I discover that my five surveys now return a 404 message when viewed at the old surveys.example.com URL. The share survey page uses feedback.example.com as expected.
  • I still control surveys.example.com so I point it at my own server and write a tiny script to redirect visitors to feedback.example.com where they can see the surveys.

Cloudflare SSL

If you’re using Cloudflare’s free SSL certicate you must use enable “Full SSL” on the URL you have mapped to Polldaddy. This ensures that Cloudflare makes a secure request to the Polldaddy servers. Otherwise you’ll find that stylesheets or other static content is loaded from our CDN servers that don’t support https requests and in some browsers your page won’t be styled.

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